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Dear customer,

 We thank you for your trust and hope you enjoy your new gaming PC to the fullest.

Support after 7 days following receipt of your PC

If you received your PC more than 7 days ago, we invite you to :

  • Visit our online help page : Find detailed guides to solving common problems such as blue screens (BSOD), driver updates, games that won't launch, and much more. Our tutorials include step-by-step explanations and basic commands to use in the command prompt (CMD) to help you diagnose and resolve your issues.
  • Subscribe to our Support Plan : Get personalized assistance from our team of experts within 24 to 72 hours on business days. To learn more about the benefits of this subscription and how to sign up, click here.

Why this new support policy?

In order to continue providing you with quality service, we have had to adapt our support policy:

  • Strong growing demand : Thanks to your trust, the number of our customers has increased significantly. To maintain an optimal level of service, we must focus our resources on the most urgent requests.
  • Requests outside office hours : Our team has often been contacted outside of working hours. Although we have always been happy to help, these requests have exceeded our capacity. To ensure the well-being of our employees and provide effective assistance, we have decided to refocus our support on the scheduled hours.

We have always been committed to providing you with the best possible support. However, in order to continue offering you high-quality products and services, we can no longer provide free support beyond 7 days after receipt of your PC.

We remain at your disposal

Your satisfaction is our priority. Please do not hesitate to contact us if you have any questions about our Support Subscription or would like further information.

Thank you for your understanding and trust.


Customers of our online store

If you made your purchase on our online store shop.swisshw.ch, you can contact us directly by email at​ shop@swisshw.ch. Our dedicated team will be happy to assist you.





Support Subscription

CHF 40.00

/ month* ¹
  • illimited support
  • 24h/24h free support*²

subscribe

1. Troubleshooting common problems

A. Essential commands for diagnosing your system

1. SFC (System File Checker)

This command allows you to check and repair corrupted system files.

  • How to use it:
    1. Open the command prompt as an administrator (right-click on the Start menu, then select “Command Prompt (Admin)” or “Windows PowerShell (Admin)”).
    2. Type the following command and press Enter:
      sfc /scannow
    3. Wait for the process to finish (this may take several minutes).
    4. Restart your PC if any files have been corrected.

2. DISM (Deployment Image Servicing and Management)

DISM allows you to repair the Windows image if SFC is not sufficient.

  • How to use it:
    1. Open the command prompt as an administrator.
    2. Type the following commands one by one (press Enter after each command):
      dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth

2. Updating and reinstalling drivers

Outdated or corrupted drivers can cause performance issues or incompatibilities.

A. Automatic update via Windows Update

  1. Go to Settings > Update & Security > Windows Update.
  2. Click Check for updates and install the recommended drivers.

B. Manufacturer-specific software

For optimal driver updates, use the software provided by the manufacturer of your motherboard or components:

These tools allow you to automatically download drivers and keep them up to date.

3. BIOS update

Updating the BIOS can fix bugs or improve compatibility with certain components.

Precautions:

  • An incorrect BIOS update can render your PC unusable. Follow the manufacturer's instructions carefully.
  • Ensure that your PC is connected to a stable power source.

How to perform the update:

  1. Visit the official website of your motherboard manufacturer.
  2. Download the latest BIOS version for your model.
  3. Follow the instructions provided, which may include using a bootable USB drive or a utility included in the BIOS (such as ASUS EZ Flash or MSI M-Flash).

4. Games that won't launch

Verifying game files

  • On Steam :
    1. Open your Steam library.
    2. Right-click on the game in question, then select Properties.
    3. Go to Local Files and click Verify Integrity of Game Files.

Updating required components

  • DirectX : Ensure that the latest version is installed.
  • Microsoft Visual C++ Redistributable :  Install all necessary versions (2010, 2013, 2015-2019).
  • .NET Framework : Ensure your system is up to date.

5. Useful resources and recommended tools

Free diagnostic tools

Need additional help?

  • Subscribe to our Support Plan : Receive personalized assistance within 24 to 72 hours on business days. See more.
  • Customers of shop.swisshw.ch : Contact us at shop@swisshw.ch for any questions regarding your purchase.

We are always here to help you!


*1 This rate applies only to PCs sold by SwissHardware. The rate for non-customers is 80 CHF per month.

* 2 During business days