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Dear customer,

 We thank you for your trust and hope you enjoy your new gaming PC to the fullest.

Support after 7 days following receipt of your PC

If you received your PC more than 7 days ago, we invite you to :

  • Visit our online help page : Find detailed guides to solving common problems such as blue screens (BSOD), driver updates, games that won't launch, and much more. Our tutorials include step-by-step explanations and basic commands to use in the command prompt (CMD) to help you diagnose and resolve your issues.

We remain at your disposal

Votre satisfaction est notre priorité. N'hésitez pas à nous contacter obtenir des informations supplémentaires.

Thank you for your understanding and trust.

1. Troubleshooting common problems

A. Essential commands for diagnosing your system

1. SFC (System File Checker)

This command allows you to check and repair corrupted system files.

  • How to use it:
    1. Open the command prompt as an administrator (right-click on the Start menu, then select “Command Prompt (Admin)” or “Windows PowerShell (Admin)”).
    2. Type the following command and press Enter:
      sfc /scannow
    3. Wait for the process to finish (this may take several minutes).
    4. Restart your PC if any files have been corrected.

2. DISM (Deployment Image Servicing and Management)

DISM allows you to repair the Windows image if SFC is not sufficient.

  • How to use it:
    1. Open the command prompt as an administrator.
    2. Type the following commands one by one (press Enter after each command):
      dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth

2. Updating and reinstalling drivers

Outdated or corrupted drivers can cause performance issues or incompatibilities.

A. Automatic update via Windows Update

  1. Go to Settings > Update & Security > Windows Update.
  2. Click Check for updates and install the recommended drivers.

B. Manufacturer-specific software

For optimal driver updates, use the software provided by the manufacturer of your motherboard or components:

These tools allow you to automatically download drivers and keep them up to date.

3. BIOS update

Updating the BIOS can fix bugs or improve compatibility with certain components.

Precautions:

  • An incorrect BIOS update can render your PC unusable. Follow the manufacturer's instructions carefully.
  • Ensure that your PC is connected to a stable power source.

How to perform the update:

  1. Visit the official website of your motherboard manufacturer.
  2. Download the latest BIOS version for your model.
  3. Follow the instructions provided, which may include using a bootable USB drive or a utility included in the BIOS (such as ASUS EZ Flash or MSI M-Flash).

4. Games that won't launch

Verifying game files

  • On Steam :
    1. Open your Steam library.
    2. Right-click on the game in question, then select Properties.
    3. Go to Local Files and click Verify Integrity of Game Files.

Updating required components

  • DirectX : Ensure that the latest version is installed.
  • Microsoft Visual C++ Redistributable :  Install all necessary versions (2010, 2013, 2015-2019).
  • .NET Framework : Ensure your system is up to date.

5. Useful resources and recommended tools

Free diagnostic tools

We are always here to help you!